Privacy Policy

Genus Care values your privacy, and all our data processing activities are fully compliant with national data protection legislation. Genus Care does not, for example, sell your personal data to third parties. In this privacy statement, we explain how Genus Care further uses and protects your personal data.

Contact information

Genus Care BV
Assendorperdijk 1
8012 EG Zwolle
KVK 70992363
e-mail: info@genus.care

What is Genus

Genus Care is a (communication) platform for remote care for healthcare professionals and informal caregivers. The Genus Care platform consists of several components: Genus device (Genus), Connected peripherals, Genus apps, Genus portal and Genus backend.

Personal data that we process

If Genus is used in a healthcare institution, Genus Care processes the personal data below to use our services. Below you will find an overview of the personal data that we process.

For a Genus user:

• First name

• Last name

• Address

• Postal Code

• City

• Location

• Groups

• Sensor data

• Third party IDs, so that Genus can communicate with them

For an employee of a healthcare institution:

• First name

• Last name

• E-mail

• Telephone

• Healthcare ID

• Role

• External profile URL

• Profile picture

• Language

The foregoing does not relieve a (care) institution from its responsibility to ensure that its instructions to Genus Care lead to compliance with its own regulations.

What data do we use and for what purposes?

User provided Information

Before communication between Genus/mobile can be set up, permission must be given to the mobile on the Genus. This permission is stored in the Genus backend. The users of Genus and mobile are not known to Genus Care, which means that communication between Genus/mobile is completely anonymous (no use of personal data) for Genus Care.

With the Genus Portal, Genus Care offers the possibility to communicate with multiple Genus devices.

However, in order to communicate with the correct Genus it is necessary that each Genus in the portal can be uniquely (and recognisably) identified. Genus Portal was developed especially for healthcare institutions, which is why it was decided to identify a Genus by means of: linking it to a client, so that the care provider immediately knows which client he/she is communicating with.

Genus Care only uses client information from the portal to set up the communication, after the communication has been set up, the communication between Genus/portal is completely anonymous (no use of personal data) for Genus Care.

In addition to managing communications, Genus includes sensors to monitor Genus' environment. The data from the sensors is stored anonymously in the Genus backend every minute. The Genus backend uses this data to automatically generate messages if an unexpected situation occurs. No personal data is required to send these messages, because the Genus is part of the stored data.

Automatically Collected Information

In addition, the Genus apps and portals may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Genus apps and portals.

Real time location information

The Genus apps do not gather precise information about the location of your mobile device.

Access from the Genus App

The Genus App needs access to the photos, camera and microphone. These are only used for the following functions:

• Photo access: To share photos with the Genus Frame

• Camera and microphone: Call only during the video

Automated decision making

Genus Care utilizes automated decision-making processes to enhance the efficiency and effectiveness of our services. These processes include the following.

Anomaly Detection

Sensor data is automatically analyzed to detect unexpected situations in the environment of the Genus device. If an anomaly is detected, an automatic alert can be generated (if enabled) and sent without using any personal data.

Communication Management

Automated systems help manage communication between Genus devices and the portal to ensure seamless and secure interactions.

The basis for this processing is the legitimate interest of Genus Care. Automated decision-making is essential to fulfill our service agreements with you by ensuring timely responses and maintaining high standards of care.

How long we keep personal data

Genus Care does not store your personal data for longer than is strictly necessary to achieve the purposes for which the data was provided.

Sharing personal data with third parties

Genus Care only provides data to third parties and only if this is necessary for the execution of our agreement or to comply with a legal obligation.

By providing personal data to Genus Care, you give permission to receive emails from Genus Care and third parties to which Genus Care is affiliated.

Please note that Genus Care utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by Genus Care:

• Google Play Services

• Sentry

The Service Provider may disclose User Provided and Automatically Collected Information:

• as required by law, such as to comply with a subpoena, or similar legal process;

• when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

• with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Cookies, or similar techniques that we use

What is a cookie?

A cookie is a small piece of information that a website can send to your browser, which is how it is stored on the system. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it.

Cookies expire after closing your browser (session cookie) or cookies in the browser (persistent cookies). For example, cookies allow you to identify your device by a session ID so that you can maintain access to our site. Cookies can also be used to store language settings or to analyze visitor behavior.

The cookies we use

We use cookies from Marketing and Google Analytics to find out the behavior of visitors and analyze our performance. This helps us improve our website, for example by ensuring that visitors can easily find what they are looking for.

Delete cookies

You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

View, adjust or delete data

You have the right to view, correct or delete your personal data. You have the right to withdraw any consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. If you would like to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a request to info@genus.care

Policy regarding Genus Care website contact form

When you contact us, data is stored and sent to Genus Care. This data is only used to contact you. You have the right to be forgotten, which means you have the right to have the data deleted at any time. If you wish, please send an email to info@genus.care and we will process your request.

Filing a complaint

To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. Genus Care will respond to your request as quickly as possible, but in any case within four weeks. Genus Care would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data

Genus Care takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@genus.care