Quick Start

User and safety guide

Important Safety Information

  1. Download the full instruction on www.genus.care/downloads
  2. Follow these safety instructions
  3. Do not use this apparatus near water
  4. Clean only with a dry cloth
  5. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  6. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus
  7. Only use attachments/accessories specified by the manufacturer

Introduction

Congratulations on your purchase of the Genus. This manual will guide you through the basic setup and usage of your device. Please read this manual carefully before using your Genus to ensure proper operation and safety.

Package Contents

  • Genus

  • Charging adapter + cable

Getting Started

  1. Charging: Before using your Genus for the first time, ensure it is fully charged. Connect the provided charging adapter to the Genus and a power source.

  2. Powering On/Off: Press and hold the red power button located on the back of the Genus to power it on/off.

  3. Initial Setup: Follow the on-screen instructions to complete the initial setup process, including language selection, Wi-Fi setup, subscription details and connection to the first phone.

Using your Genus

  1. Add a phone user: Touch screen, select MENU, CONNECT, add a new phone.

  2. On the phone: Download Genus Care app from the Play store or Apple store and enter the Activation code. Follow prompts in the app to share a photo or make a video call.

  3. On the Genus: Select the type of user that can either have full access to all data and alerts or only send photos and make a video call.

  4. Settings: Access the settings menu (Touch screen, select MENU, select SETTINGS), to customize your Genus preferences, including display, sound, and connectivity settings.

  5. Battery Life: Always keep your Genus charged and in a standard place. In case of a low battery, a message will be displayed. Phone users can receive a low battery status.

Safety Precautions

  • Do not expose the Genus to water or moisture.

  • Avoid exposing the Genus to extreme temperatures.

  • Do not attempt to disassemble or repair the Genus yourself. Contact customer support for assistance.

  • Use only the provided charging cable and accessories.

  • Keep the Genus away from children and pets.

Troubleshooting

If you encounter any issues with your Genus, refer to the troubleshooting section of the manual or contact customer support for assistance.

Compliance Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Declaration of Conformity

Genus Care hereby declares that this Genus is in compliance with the essential requirements and other relevant provisions of Directive 2014/30/EU (Electromagnetic Compatibility) and Directive 2014/35/EU (Low Voltage). A copy of the Declaration of Conformity is available upon request. Genus Care also declares it complies with all applicable requirements for Restriction of Hazardous Substances (RoHS) and Waste Electronic and Electrical Equipment (WEEE).

Talk to one of our experts

Genus is more than the innovative product, the simple to use portal and App or the connected accessories. Genus comes to live when it is implemented into your care process. Talk to our local experts and learn how we can help you implement Genus as part of your care process.

Genus Care | User and safety guide